This website operates in accordance with Consumer Protection Regulations for online trading and distance selling. You have the right to cancel your order within 7 days from the time that you receive your item(s).
This does not apply to personalised items (which have been customised to your requirements) or to earrings (due to health reasons).
You must notify me of the cancellation in writing (or by email) within this period. A cancellation made within the allotted 7 days will be subject to a full refund.
In the event that the item has already been dispatched, the cost of shipping will be deducted from the refunded payment.
All postage and packaging payments are non-refundable .
Except in the case of defective, incomplete or incorrect products, any returns made will be done so entirely at your own expense.
Any consumer that fails to return goods or sends them at a direct cost to me will be charged the cost of this.
The product needs to be returned as new with original packaging and labeling.
You must take reasonable care to ensure that we receive the goods and that they are not damaged in transit. If we receive damaged goods or broken goods we are not obliged to accept these as an acceptable return, as you have breached your statutory duty.
All packages should be prepaid and insured/tracked for your own protection.
Once an order has been cancelled and the goods have arrived back to us safely and with no damage we will refund the consumer's money within 30 days.
Customer satisfaction and Returns
All items are thoroughly checked before dispatch, but if you do find that an item is faulty, please contact me within 7 days to arrange a refund or replacement.
I will then issue you with a returns number and instructions. Items to be returned must be unused in the original packaging.
Returned faulty items will be refunded in full along with the original postage costs.
Refunds will be made via the original payment method within 30 days of our receipt of the faulty item.
My returns policy does not affect your statutory rights